Planning Phase

1. Conduct initial consultation (no charge).

2. Gather resource material.

3. Conduct content gathering meeting with SMEs.

4. Conduct audience and task analysis.

5. Create outline.

6. Create project plan.

7. Create prototype.

8. Review outline, project plan, and prototype with Customer.

9. Incorporate Customer review changes as needed.

Second Draft Phase

1. Write second draft.

2. Copyedit second draft.

3. Send second draft to customer for their review.

4. Review second draft with Customer.

5. Incorporate Customer review changes as needed.

Final Draft Phase

1. Create index.

2. Proofread final draft.

3. Deliver final acceptance copy.

4. Review final acceptance copy with Customer.

5. Incorporate Customer review changes, as needed.

6. Proofread final information product, as needed.

7. Deliver final information product to Customer.

Post-project Phase

1. Conduct post-project review with Customer.

2. Conduct internal post-project review.

3. Implement process improvements, as needed.

Superior Quality + Service + Value + Experienced + Recommended + Results Driven